Privacy Policy

Information We Collect

We collect the following types of information:

• Personal Information: Name, email address, phone number, date of birth, and gender.
• Health Information: Medical history, appointment details, prescriptions, and other health-related data (for patients); professional details and qualifications (for doctors).
• Usage Data: Device information, IP address, app usage statistics, error logs, and user interaction data.

How We Use Your Information

Your information is used to:

• Provide and manage healthcare consultation and appointment services.
• Facilitate communication between doctors and patients via messaging, video calls, and document sharing.
• Enhance app functionality, security, and user experience.
• Comply with regulatory and legal obligations.

Information Sharing and Disclosure

We do not sell your personal data. However, we may share information with:

• Authorized medical professionals for the purpose of delivering healthcare services.
• Third-party service providers involved in the operation, security, and maintenance of the Zuwara app.
• Legal authorities if required by applicable law or to respond to lawful requests and legal processes.

Data Security

We implement appropriate technical and organizational measures to safeguard your data. While we strive to protect your information, no digital system is completely secure. Users are responsible for maintaining the confidentiality of their account credentials.

Your Rights

You have the right to access, correct, or delete your personal data. You may also withdraw consent where applicable. For such requests, contact us at:

Account Deletion

Zuwara provides users with the option to permanently delete their account and associated data. This can be done directly from within the app by going to the Profile section and tapping the Delete Account button. Once deleted, your personal and health-related data will no longer be accessible, except where retention is required by law.

Updates to This Policy

This policy may be updated periodically. We will notify users of significant changes via the app or email. Continued use of the Zuwara platform indicates acceptance of the updated policy.

Contact Us

If you have any questions or concerns regarding this Privacy Policy, please contact us: